Resolve upload issues, missing data, and contact support when you need help.
Contact Support / Feedback
Reach the Soccer Insights team when you need help, want to report a bug, or have feature ideas.
Contact Support / Feedback
We want every beta participant to feel heard. When self-serve articles aren’t enough, reach us through the channels below so we can keep improving the platform.
Fastest Paths
- In-App Help: Click the question mark icon or the Help Center link in the header menu, then choose Contact Support to open a pre-filled ticket with workspace metadata.
- Email: Write to
support@soccer-insights.comwith match, session, or upload IDs plus screenshots. - Slack Connect: Some clubs receive a shared Slack channel. Mention
@Insights Supportfor urgent production issues.
What to Include
- Steps to reproduce
- Browser or device details
- Impacted workspace and role
- Links to affected matches, sessions, or reports
Feature Feedback
- Use the Give Feedback button inside the Help Center to submit ideas. Votes from other beta users help us prioritize.
- Attend monthly Beta Office Hours—register via the email invite we send at the start of each sprint.
Clear details help us unblock you faster and feed real-world insights back into the roadmap.
Still need help? Contact us at support@soccer-insights.com.
Didn’t find what you need? Email support@soccer-insights.com or mention us in Slack if your club has a shared channel.