How to Report an Issue

Reporting bugs straight from Soccer-Insights keeps feedback actionable. When you select Raise an Issue:

1. Share what went wrong in your own words.
2. Describe what you expected to happen or what you were trying to do.
3. Add reproducible steps (tap-by-tap if possible) so QA can follow along.
4. Attach up to three screenshots or short clips (PNG, JPG, MP4, MOV, WEBM – 25 MB max each).
5. Submit — the request is rate-limited (one per minute) so double-check before sending.

Tips:

• Context such as match ID, media ID, and the current page path are included automatically. Avoid pasting URLs that contain auth tokens.
• If a highlight is still processing, mention the job ID or run time so we can inspect logs.
• You can follow up via the Help Center article or share ticket IDs with support.