Help/โ“ Troubleshooting & FAQ/Video Format Guidelines

Resolve upload issues, missing data, and contact support when you need help.

Video Format Guidelines

Recommended specs for smooth uploads, fast AI processing, and high-quality playback.

Video Format Guidelines

Video format diagram

Adhering to consistent encoding settings keeps uploads fast and analytics accurate. These guidelines balance quality with file size so clubs of any size can participate.

Recommended Settings

  • Container: MP4
  • Codec: H.264 (High profile)
  • Resolution: 1920ร—1080 (accepts 720pโ€“4K)
  • Frame Rate: Constant 30 fps (25 fps for European leagues)
  • Bitrate: 10โ€“16 Mbps for full matches; 6โ€“8 Mbps for highlights
  • Audio: AAC 128 kbps stereo (optional but helpful for sideline context)

Preparing Files

  • Trim halftime breaks or dead time to reduce size before uploading.
  • Normalize audio levels to avoid clipping when players watch with headphones.
  • If filming with multiple cameras, keep timestamps aligned by starting recordings simultaneously.

Testing Quality

  • Use the preview player to confirm playback smoothness before sharing widely.
  • If proxies look blurry, double-check your source bitrate and ensure scaling is set to โ€œFitโ€ in the player.

Following these specs ensures AI tagging stays in sync and output reports look sharp on any device.

Still need help? Contact us at support@soccer-insights.com.

Didnโ€™t find what you need? Email support@soccer-insights.com or mention us in Slack if your club has a shared channel.